Privacy Policy & Terms of Service

Privacy Policy

At Catwalk Canada, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Customer service communications

Non-Personal Information

• Browser type and version
• Operating system
• IP address and location data
• Website usage patterns and analytics
• Device information

2. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Providing customer service and support
• Sending order confirmations and shipping updates
• Improving our website and services
• Personalizing your shopping experience
• Marketing communications (with your consent)
• Fraud prevention and security
• Legal compliance

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting business
• Payment Processing: With secure payment processors to handle transactions
• Shipping Partners: With shipping companies to deliver your orders
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of our business

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage and backup systems

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and shopping cart contents
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

Terms and Conditions

1. Acceptance of Terms

By accessing and using the Catwalk Canada website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Product Orders and Payment

Order Acceptance

• All orders are subject to availability and confirmation
• We reserve the right to refuse or cancel any order
• Prices are subject to change without notice
• We do not guarantee the availability of any product displayed on our website

Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards and other approved payment methods
• All prices are displayed in Canadian Dollars (CAD)
• Taxes and shipping costs will be added as applicable

Preorders

• Preorder items require full payment at the time of order
• Estimated shipping dates are provided but not guaranteed
• Preorder items cannot be combined with in-stock items for shipping
• Cancellation of preorders may be subject to processing fees

3. Shipping and Returns

Shipping Policy

• We ship to addresses within Canada
• Shipping costs are calculated based on destination and order value
• Delivery times are estimates and not guaranteed
• Risk of loss and title pass to you upon delivery to the carrier

Return Policy

• Returns must be initiated within 30 days of receipt
• Items must be in original condition with tags attached
• Custom or personalized items are not returnable
• Return shipping costs are the responsibility of the customer unless the item is defective
• Refunds will be processed within 5-10 business days after receipt of returned items

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Catwalk Canada or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or republish any content without our written permission.

5. Prohibited Uses

You may not use our website for any of the following purposes:

• Unlawful purposes or to solicit others to perform unlawful acts
• Violating any international, federal, provincial, or local regulations or laws
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
• Submitting false or misleading information
• Uploading or transmitting viruses or any other type of malicious code
• Spamming, phishing, pharming, pretext, spider, crawl, or scrape
• Any immoral or destructive purpose

6. Limitation of Liability

Catwalk Canada shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our website or services.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Canada and the province in which our business operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that province.

8. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

9. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.